SPEAKERS / TOPICS
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John S Greenup Esq (Biography)
Topic:  Legal vs Ethical: Is There a Difference?

Tammara Stender AuD (Biography)
Topic:  Better User Satisfaction Through Validation and Verification

Brian Taylor AuD (Biography)
Topic:  Improving Productivity and Quality in Your Practice

Learner Objectives:
• To illuminate the similarities and differences of an individual's practice compared to a national average across a wide assortment of key performing indicators.
• To obtain a working knowledge of how to measure quality and productivity in your practice.
• To utilize various measures of quality to improve key business objectives in a clinical setting.

Michael Valente PhD (Biography)
Topic:  Evidenced Based Hearing Decisions and Some Thoughts on Hearing Aid Counseling and Selection Your Professor May Not Have Mentioned

William Woods (Biography)
Topic:  Listening and Auditory Communication Enhancement

 John S Greenup Esq
John Greenup is an attorney-at-law, currently practicing with a small, established firm based in Louisville, Kentucky. Most of John’s practice has been in the areas of real estate law, business law, wills, trusts, estate planning and administration. He also has some experience in administrative law matters with state agencies, as well as foreclosure issues. With the aging of the “Baby Boomer” generation, John has also acquired a strong interest in Elder Law, a field which he believes is still in its formative stages.

A native of Springfield, Ohio, John grew up in Indianapolis, Indiana, but has lived most of his life in Louisville. A graduate of the University of Louisville (with a B.A. in Political Science), John initially embarked on a career in marketing, and has been affiliated with such corporations as KFC Corp., Heublein, R.J. Reynolds, PepsiCo, Grisanti, Inc., Kentucky Lottery Corporation, and Derby Supply Chain Solutions. Throughout his marketing career, John honed skills in brand management, product development, marketing research, and strategic planning. During this period, he also earned an M.B.A. in Marketing from the University of Louisville Graduate School of Business.

Seeking to expand his professional horizons, John returned to school in his 40’s, and entered the Louis D. Brandeis School of Law, at the University of Louisville, where he earned a Juris Doctor, and served as Associate Editor with the Journal of Law & Education, published in conjunction with the University of South Carolina Law Center. He is the author of several articles involving legal and business topics.

John and his wife Donna currently reside in Oldham County, Kentucky. His hobbies include golf, snow skiing, SCUBA diving, and he is a licensed private pilot. He also serves as a board member with Habitat for Humanity of Metro Louisville.

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 Tammara Stender AuD
Tammara Stender is a Senior Audiologist in Global Audiology for GN ReSound Group. In this role, she conducts research trials for newly developed hearing aid technology and prepares documentation for released products. Prior to joining GN ReSound in 2003, she was an Audiologist for Orlando Regional Healthcare in Orlando, Florida. She earned her Master of Science degree from Vanderbilt University and her Doctor of Audiology degree from the University of Florida. She also holds Adjunct Faculty Member positions in Audiology at Northern Illinois University in DeKalb, Illinois and Rush University in Chicago.

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 Brian Taylor AuD
Brian Taylor is the Director of Practice Development & Clinical Affairs for Unitron. He is also the Editor of Audiology Practices, the quarterly publication of the Academy of Doctor's of Audiology. During the first decade of his career, he practiced clinical audiology in both medical and retail settings. Since 2003, Dr. Taylor has held a variety of management positions within the industry in both the United States and Europe. He has published over 30 articles and book chapters on topics related to hearing aids, diagnostic audiology and business management. Brian is the author of the text books Fitting and Dispensing Hearing Aids and Consultative Selling Skills for Audiologists, both published by Plural, Inc. He holds a Master's degree in audiology from the University of Massachusetts and a doctorate in audiology from Central Michigan University.

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 Michael Valente PhD
Michael Valente is Professor of Clinical Otolaryngology and Director of Adult Audiology at Washington University School of Medicine. He has been at Washington University in this role for 21 years. His editorial responsibilities include the Journal of the American Academy of Audiology where he is the Assistant Editor-Amplification, American Journal of Audiology, Ear and Hearing and the International Journal of Audiology where he is Editor-at-Large. He received his Ph.D. from the University of Illinois at Urbana-Champaign in 1975. He had authored several textbooks: Strategies for Selecting and Verifying Hearing Aid Performance, Thieme Medical Publishers, 1994 and 2002 (2nd edition); Hearing Aids: Standards, Options and Limitations, Thieme Medical Publishers, 1994 and 2002 (2nd edition); Audiology: Diagnosis, Audiology: Treatment and Audiology: Practice Management, with Ross Roeser and Holly Hosford-Dunn); Thieme Medical Publishers, 2000 and 2007 Audiology Answers for Otolaryngologists with Elizabeth Fernandez, and Heather Monroe, Thieme Medical Publishers, 2010; The Audiology Capstone: Research, Presentation and Publication, with Cathy Sarli, Amyn Amlani, Maureen Valente, Kristi Oeding, Josh Finnell, Therese Walden and Steve Huart, Thieme Medical Publishers, 2011. His interests are spending time with his beautiful wife Maureen who is an Associate Professor and Director of Audiology Studies at Program in Audiology and Communication Sciences (PACS) at Washington University. His daughter Michelle is working in Chicago and his other daughter Anne is teaching in Ohio. Mike enjoys travel, jogging, cycling, and reading (non-fiction).

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 William Woods
William R. Woods is Director of Marketing for Neurotone Inc, the leading developer of auditory training solutions, having joined the company in 2006. With over 25 years experience in the digital audio industry, Mr Woods has held similar positions with Studer Professional Audio AG, Digidesign and Liquid Audio.

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